Digital Product Refund Policy
Last Updated: [22/10/2025]
Thank you for shopping at www.learningwithkids.co.uk. We are proud to offer digital ebooks to support your child's learning. Please read this policy carefully as it outlines your rights regarding the purchase of our digital products.
1. Digital Product Purchases are Final
Due to the immediate, digital nature of our products, all sales of digital ebooks are final and non-refundable once the download has begun.
2. Your Statutory Right to Cancel ("Cooling-Off Period")
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you typically have a 14-day "cooling-off" period to cancel a purchase for any reason.
However, this right does not apply to digital content if you have given your express consent to the download starting within the 14-day period and have acknowledged that, by doing so, you lose your right to cancel.
When you purchase a digital ebook from our website, you are required at checkout to:
Expressly consent to the immediate download of the digital product.
Acknowledge that you will lose your 14-day right to cancel the contract once the download begins.
By agreeing to this at checkout, you waive your right to a "cooling-off" period refund. We do not offer refunds or exchanges for digital products if you change your mind, find you have purchased the wrong item, or no longer want the product.
3. Faulty or Defective Products
Your statutory rights are not affected if a product is faulty.
If you find that a digital ebook file is faulty, defective, not as described, or does not download correctly, please contact us within 30 days of purchase at [Your Contact Email Address].
To help us resolve the issue, please provide:
Your order number.
A description of the fault (e.g., "file is corrupt," "pages are missing," "link is broken").
Any screenshots of the error, if possible.
Upon verifying the fault, we will, at our discretion:
Provide you with a new, working download link for the same product; or
Repair the faulty file and provide you with the repaired version.
If we are unable to provide a working replacement or repair the file within a reasonable time, you will be entitled to a full refund.
4. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us at info@leaningwithkids.co.uk with the order numbers for the duplicate purchases. We will happily issue a refund for the duplicate transaction(s).
5. How to Contact Us
If you have any questions about our Refund Policy or need assistance with a faulty product, please get in touch with us at:
Email: info@leaningwithkids.co.uk
We aim to respond to all queries within [e.g., 48 business hours].